Frequently Asked Questions
Everything you need to know about our products and services.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We accept returns on unused and unopened items within 30 days of purchase. Please note that certain perishable goods and personalized items are final sale.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our carrier options to support more international destinations soon.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products authentic and officially licensed?
Yes, every product sold at Pappy & Company is an official brand item, ensuring the highest quality standards and craftsmanship associated with our heritage.